FAQs

Do you take custom orders?

Absolutely. If you see a print you like, but you'd prefer a different size to what is offered, email me on melanie@melanierelf.com with your request. All original pieces are scanned to a quality and colour-matched to enable a print slightly larger than the original to be created without blurring or loss of detail. 

 

Do you offer framing?

Yes, I can frame both originals and prints for you. Email me before you check out on melanie@melanierelf.com so I can let you know what options are available. 

 

Do you accept commissions? 

Definitely. If you are in search of something specific in my style, drop me a line at melanie@melanierelf.com immediately and let's start that conversation!

 

You don't ship to my country. How can I purchase?

Email me on melanie@melanierelf.com and let's find a way. 

 

Is it safe to shop with you? 

For sure. I am serious about providing you with a safe and secure online shopping experience so you can shop with confidence. 

 

Help! I haven't received my order.

I'm so sorry that you have not received your package within the estimated delivery time. Please drop me an email at melanie@melanierelf.com with the order reference and I will investigate. 

 

Argh! I've changed my mind. Can I return my purchase?

You can. Please email me at melanie@melanierelf.com in the first instance, and take a look at the Returns and Refunds policy.